Client Testimonials for The Ledbetter Group

"When I opened my own practice in 1998 I had experience in dentistry, but not management. I had both experienced employees in the front office and in the clinical area and felt that with their help we could effectively run the practice. After about two years of struggling, it was obvious that something was not working. That was when I was approached by Russ Ledbetter regarding his consulting services. We decided that we had nothing to lose since he guaranteed we would make back his consulting fee by between 500 to 900% in increased production if we followed his program. Implementation was difficult at first, since in general, employees do not like change. However, we stood our ground as owners of the practice and things began turning around quickly. A combination of improved customer service, improved office atmosphere, improved scheduling and most importantly improved management and practice measurement allowed us to become a profitable business. Thanks Russ!"

"I worked with The Ledbetter Group a few years ago after I decided to purchase the practice that I joined after graduating from dental school. As a recent graduate, the only practice management I knew was the system implemented in this practice by my mentor. When I first met Russ, we were just plugging patients into the schedule as they arrived at the front desk or called on the phone, and running around the office in complete chaos. Russ showed us that with a little organization and goal setting, we could make more money while working in a lower stress setting. The change was amazing! It has now been several years, and we still have every bit of Ledbetter's policies in place. He has made such a difference in my practice, and I would not hesitate to recommend his services to my friends and colleagues."

"Without hesitation, I would recommend The Ledbetter Group to anyone who would like to increase the profitability of their practice. The results promised by Russ were not only met but exceeded. Hiring The Ledbetter Group was easily the best decision I have made in my eight years of practice."

"Partnering with The Ledbetter Group has been beyond fruitful for our practice. They have created tailor-made strategies for our office. This involved putting hours of legwork, research, calculation, and thought into what works for us. Particularly, and according to the goals/concerns we outlined. As a Result, we have simultaneously seen a more motivated and coordinated staff, strikingly more profitable days/weeks/months, more manageable books and less stressful days.

One stand-out quality is that Russ is very approachable, available, and attentive. He answers the phone and is genuinely all-in, regarding his concern for the well-being and happiness of our practice. Not only does russ know the ins and outs of all of our numbers, but he also has a high-quality and wide range of practical advice and philosophical advice. I am so grateful to have been connected with him, his team, and their services."

"I would strongly recommend The Ledbetter Group to every dentist who wants to maximize their practice's potential. My experience of working with Russ Ledbetter was not only professionally rewarding but personally rewarding. I have found that my practice is more efficient, more productive (double what he promised me, over $200,000 more per year) and also less stressful. Russ and his staff will put all the pieces of the dental practice puzzle together for you."

"Before I consulted with Russ, we were working harder. Russ showed us how to work smarter. Production has gone up by 40 to 50% and my staff is getting bigger bonuses. Not only has he boosted our production and collections, but he also coached me on how to be a better businesswoman - overall a happier person. We couldn't have done this without Russ' continuous support and foolproof system. In place, my practice is running much smoother and staff morale is higher."

"We have been working with Russ and Ginny for the last 9 months. During this time, they have helped us increase our business significantly with consistency. We appreciate their efforts to help our team and their "hands on" approach is an excellent recipe for our relationship based practice."

"Would you like to take your practice from good to great? This is a dream of mine for my practice, my team and my patients. With the help of the Ledbetter Group, we are turning a dream into a reality. I have been practicing dentistry for 21 years. Over this time, I have utilized several consultants in an effort to improve our group practice. Other consultants seemed to have the same ideas to change our practice into their business model. Russ Ledbetter's methods are different. After listening to our goals and perceived problems, he went to work creating systems, motivating staff, and fine-tuning our leadership skills to push us to a new level. Russ used proven methods to create a better work environment with an improved schedule to bring in an increase in production and new patients. Therefore, making our practice more profitable so our goals were met. With extreme pleasure, allow me to recommend Russ Ledbetter to help you achieve your dreams of success."

"From July 1992 through June 1993 I have had the pleasure of working with The Ledbetter Group, a practice consulting firm dedicated to helping professionals realize and achieve their maximum potential. Prior to my retaining their services my practices (a private practice with a small satellite office) had reached a plateau. The first six months of 1992 showed only a 2% growth over the same period in 1991. Cash flow was a nightmare; patient recall was virtually non-effective, staff inter-communications were very poor, and I felt like the practices were in control of me rather than I being in control of them. I had considered hiring a practice consultant on several occasions, but I never did because I did not think I could afford it. Then I came to the realization that I could no longer afford not to hire a consultant. As a result of working with The Ledbetter Group, the first six months of this year showed an increase in production of 35% over the first six months of 1992. At this present growth rate, this will be an increase in production of well over $100,000 for 1993! Cash flow is no longer a worry, patient recall efficiency has increased tremendously, and the staff now works together like a championship team. I can recommend The Ledbetter Group without any reservations if you want your business to be the best it can be. My only regret is that I did not hear about them sooner!"

"Russ, Thank you for helping all of us grow exponentially. Little did I know in 2001 I would be faced with the full responsibility of a two doctor practice. At that time my father would need to take an unexpected leave for medical reasons. Russ and Ginny were able to guide me through this difficult time. We not only maintained the production both doctors used to do, but to my amazement still increased our production and profitability with very low stress. I highly recommend The Ledbetter Group to those who are looking for positive change in their practice and personal lives."

"Working with The Ledbetter Group was an extremely rewarding and educational experience. I've been very pleased with the growth my practice has experienced as a result of Russ Ledbetter's consulting expertise. I was initially promised a $10,000 per month increase in production. This number was far exceeded. My practice continues to grow due to the systems and procedures implemented under the guidance of The Ledbetter Group."

"The Ledbetter Group has helped my leadership team transform three of the practices within our group. Russ’ methods are not gimmicky or pushy and his traditional philosophy aligns with our patient-centered practice model and team approach. Through measurement, accountability and personal coaching, he has helped instill confidence in our team to create synergy from within the practice. The rewards have been bountiful, and are not only measured in dollar signs- our team is happy, cohesive and more motivated than ever. Highly recommended."

“I would like to take this opportunity to share my thoughts with anyone considering working with the Ledbetter Group. Our office staff was overcome with fear and anxiety upon learning that a "consulting group" would be coming to work with us. We had heard horror stories of how entire office staffs were replaced. But as soon as we began to talk with Lois Ann and Ginny, we realized that The Ledbetter Group was different. They truly care about the Doctor, Staff and Practice. We learned so many things, some so simple that we wondered why had we not thought of that? Because of their guidance and expertise, our office is much more efficient, less stressed and fun! So, throw out any pre-conceived notions of what you have heard and open your mind to wonderful new ideas on how to make your practice the best it can be! Sheila Reynolds, Athens Alabama”

"I purchased a small-town practice from a retiring dentist back in 2012. After steady growth we hit a plateau several years back and I dabbled with the idea of using a consultant to help break through the stagnation. Several of my dental school classmates had all used and recommended the Ledbetter Group. I decided to hire Russ and Lana and I am glad I did. It has been very helpful having an outside, objective set of eyes looking at my practice. We were able to make some changes that really elevated the business. My accountant actually said, 'I don’t know what you have been doing this year, but keep it up!"

"Before I hired Russ, I was not skeptical, but I thought I did not need a consultant. Russ convinced me that I did. I am very glad I listened. He raised my production by almost double what he promised, and everything is much more organized than before. I would definitely recommend Russ to anyone who is considering a consultant."

"When I first received a phone call about The Ledbetter Group, I must admit I was a bit skeptical. After retaining their services, our production jumped over 18,000 dollars a month. This was by far the best investment I had ever made for our practice. The mentoring Russ provided proved to be invaluable. As I am writing this, sticking to the principals The Ledbetter Group instilled upon us and to their plan, it is helping our practice have the best month all year. I would highly recommend Russ and his team to anyone who feels in a stagnant moment in their practice. Their team coaches professionalism to the upmost."

"When I first signed on with Russ I was very worried about what the return on my investment would be. It seemed like a lot of money to pay for a consultant. After completing his program I can honestly say that I am very excited about the outcome and it was definitely one of the best business decisions I have ever made. The whole process forced me to look at my practice like I had never done before. I thought my practice was doing OK and we were growing at an acceptable rate. To say that I was wrong would be an understatement. The changes that we have made now have transformed my practice. I am glad I decided to work with Russ and his team. The difference in my practice and the large increase in production and collections were well worth the investment."

"In 1998 I had been in practice 23 years and was 51 years old and was making a living-not destitute and not getting rich. I had pretty much decided that if I was doing the best I would ever do, I would just be content with that. But then Lois Ann Ledbetter called, having been referred to me by a friend. After talking to her on the phone, I decided I would really like to know if I could do better and enjoy dentistry more (I really dreaded going to the office). But I had one big obstacle. There was no way I could pay her except by using what little savings I had. Happily, I never used a penny of savings. Increased production easily paid her monthly fee. I now enjoy dentistry. Numbers: In 1997 I was stagnated at $250,000 to $260,000 a year. In 1998 I did $365,000. In 2001 I hit $500,000. In 2006 I hit $600,000. (I live and practice in rural northeast Alabama). My guess is that most doctors who commit to Mrs. Ledbetter do better than this. Things I have been able to do because of increased production: fully fund our pension and profit sharing plans for me and my staff (from the first month I worked with Mrs. Ledbetter); give bonuses to my staff based on collections (average of $390/month each); place and pay for $100,000 of new equipment (over 9 months); purchase and pay for digital intra-oral and panoramic radiographic equipment; pay for office remodeling (interior and exterior); go to a 4 day work week; take my staff to the ADA meeting in San Francisco as a reward for doing $600,000."

"I brought The Ledbetter Group into my office in 2002 when the economy went south and my practice production fell tremendously. With his guidance, we rebounded the following year with an $180,000 dollar increase in gross production. We are still using his core principles today because they work. Thanks Russ."

"The Ledbetter Group in one year took our office to the next level. Our production/collections numbers increased by over $250,000 in one year and we have had continuous growth from there. Thanks to Russ and Ginny for all that you have done."

"I am pleased to have the opportunity to write about my experiences with The Ledbetter Group consulting. Russ Ledbetter was recommended to me by a colleague, and at first I was apprehensive of the idea of hiring a practice consultant. I was seemingly doing well. I was getting some new patients, practice production was growing slowly but steadily, and we were even collecting most of what the practice produced. On the other hand, I was overworked and my practice was unorganized. We did not have any functioning systems in place; we had no consistent collections/payments procedures, and had no idea how to schedule properly. Nonetheless, my practice was still doing well and thriving prior to Ledbetter's help - we were just doing it the hard way. After my initial practice analysis, Russ established a break-even point for the practice and also established a set of production and collection goals. I was skeptical of the goal numbers because I was already working hard, basically as fast as I could, and did not feel like any more production could be accomplished without detriment to my health. Somewhat skeptically, I let Russ take over and did what he recommended. Ledbetter Consulting also sent a working consultant to my office for extended periods to coach both my staff and me. As the following months unfolded, I started to see big time positive changes in both the practice's systems and numbers. I notice I was seeing fewer patients, producing more, collecting more consistently (97-102%) and was less tired and stressed at the end of the day. I have now completed Ledbetter's program. The practice continues to grow in a positive manner and the staff is doing a great job retaining the knowledge and coaching The Ledbetter Group provided. Even though I have completed the program, Russ is always just a phone call away and is quick to answer questions or provide assistance for any staff member or me. If you would like to know more or have any questions about Ledbetter's consulting program, feel free to call me to discuss it. I strongly recommend The Ledbetter Group to anyone wanting to improve their practice health. It is one of the best investments I have ever made."

"I cannot say enough about our experience with The Ledbetter Group. After 29 years of apparent success I contacted Russ to help us grow the practice as we were starting to experience a slowing of growth. Russ and his team provided the guidance my team needed to schedule more efficiently, motivate my team to be more productive and to attract more new patients. We have seen well over a 20% increase in monthly collections most months. I would recommend The Ledbetter Group to most dentists regardless of their career stage."

"The Ledbetter Group promised a $10,000 per month increase. They far exceeded that, increasing my practice by 45% while working fewer days! Meeting goals, stress reduction, teamwork and a shorter work calendar are all things my office has been able to accomplish since working with them. I heartily recommend them to help your dental practice."

"Hiring Russ and his team (The Ledbetter Group) was not only my best business and career decision ever but also by far the best investment of my life. I have never bought any piece of equipment or attended any seminar where I had a 1700% return (over $513,000) within 1 year. Although the numbers speak for themselves, Russ' overall impact on my life was even more valuable. My only regret is that I waited 8.5 years to decide I needed a "coach" - someone to teach me what dental school did not! Thanks for everything. "

"Hiring The Ledbetter Group is the single best investment we've ever made in our practice. They delivered what they promised and then some. Production is soaring and continuing to grow, stress is way down and morale is way up. It's truly a pleasure to go to work these days. I highly recommend their services."

"Dear Fellow Emory Classmates, I hope that all of you are well and continue to enjoy the practice of dentistry. My wife and I raised, educated and married-off three children, all in good health and look forward to more leisure time in the coming years. After twenty years in the Army, I settled in Newnan, Georgia, and opened a solo practice. The practice was very successful, but I knew I needed to position it for maximum return when the time came for a sale. Although I am generally leery of practice consultants, a friend, who had worked successfully with her, introduced me to Lois Ann Ledbetter. Lois Ann did a practice analysis for me in one day and felt that we could improve profits and better prepare the practice for sale over a relatively short time. We agreed on a one-year contract and began fine-tuning the practice. Production, collections and profit increased fifteen percent. The practice of dentistry became more pleasant and profitable than ever. It wasn't easy or cheap, but it worked. A year later, I sold the practice for substantially more than it was worth before. Lois Ann's efforts are appreciated and I now work part time and am free of administrative hassles. I don't know what your future plans are, but if you want to have a smoother running practice, increase profits and plan for retirement, I recommend Lois Ann's services to you."

"Russ Ledbetter has really helped me to grow personally and professionally. When I hired Russ, tension between my staff members had reached a critical level; and I lacked the leadership skills to know how to resolve the situation. Russ taught me some valuable management techniques to help resolve conflict in the office. He taught me how to monitor critical performance indicators in the practice so that I can tell which areas are performing well and which need improvement. I was promised a $10,000 per month increase and he exceeded that by over 170%. Not all success can be measured in dollars and several quality of life type improvements have made being at work more enjoyable. Over the course of the past year Russ has become a personal friend and mentor. I can say without reservation that he has saved me years of trial and error in learning to be a more effective leader and manager."

"I heard about Russ at The Ledbetter Group through a friend that was considering hiring a consultant. I have to admit that at first I was very skeptical about the promises made and goals that could be reached using The Ledbetter Group, but as the meetings and conversations progressed, I realized that each and every goal was being met. I was thoroughly pleased with my results and would recommend The Ledbetter Group to all."

"It is my pleasure to recommend Russ Ledbetter of The Ledbetter Group. Russ has tweaked vast information into practical applications that you can learn today and use tomorrow. I have benefited tremendously, financially and personally, through Mr. Ledbetter's guidance. I can honestly say that not a day goes by that I don't use something that he has taught me. I have seen phenomenal growth in my practice and my staff development since learning his tried and true techniques. I am grateful for all that he has done to help my practice grow and flourish."

"I cannot say enough wonderful things about The Ledbetter Group!!!, I am a veteran of plus thirty years in dentistry, and I have never worked with a group of people so dedicated to helping further your dental practice. Ginny is remarkable, and so easy to learn from. Knowing that she has spent many years in dentistry herself put me at ease from the very beginning! She was so good with all the staff members and the doctor. Learning new things is always a challenge, but these folks make the transition exciting and workable. Our dental practice has moved forward in ways that would have been impossible without the guidance of The Ledbetter Group. We look ahead to many successful years because of the significant working relationship with Ginny and Russ.”

"If you are overly stressed at running your practice and feel like you're in over your head managing your staff, there is a simple and effective solution: The Ledbetter Group practice management. How do I know this? Twelve months ago we were in the same boat... frustrated, stressed and genuinely looking at other professional options. Russ Ledbetter discussed our goals and dreams for the practice, formulated a strategy and helped us to work towards fulfilling those goals. Our staff is much more motivated and efficient, we are less stressed, and the practice is more profitable. Win...win...win. We have no reservations recommending The Ledbetter Group."

"Without a doubt the best return on my investment I have ever had, bar none."

"The Ledbetter Group is a wonderful company to work with. Russ is personable and professional. He tailors your program for you and your practice’s needs. He worked with our associate dentist and practice administrator who are brother and sister and soon-to-be owners of Personal Attention Dental Center. He’s not a magician, but if you’re coachable and passionate about your profession, he’s the perfect guy to give you the tools to launch you into success. Thanks to Russ and his front desk consultant, Cynthia, 2022 was our most successful year yet!"

"Russ Ledbetter of The Ledbetter Group worked with me on practice management issues several years ago. The things I learned from working with him then have paid tremendous dividends since. Our practice of dentistry has been more efficient, less stressful, and much more productive as a result of his training. I highly recommend his services!"

"I would like to compliment The Ledbetter Group for the outstanding service it provides. Russ is honest and he keeps his promises. He asks you what your goals are, and like a magician, in the end, makes them happen. We are now collecting more than $500 per day more than we were when we started with him. We used to work all Fridays, and now we work only one. I'm on the verge of hiring an associate (one of my goals), and the situation is promising, so that I can eventually form a partnership, so that I can take more vacation (one of my other goals). To be clear, Russ does not push adding a partner, and only offered some feedback on how I might approach it. He is in the business of improving the business you've already established, not overhauling it. His secret involves his hard work and study, personalized to your practice. Consultants and coaches require your participation as well as your staff's, and his system is wonderful at getting that. His methods are logical and easy to implement. He sticks with you and constantly has new ideas. He follows through. You follow through. Once the year is up, you miss the Group, but you and the staff are better than you were the year before. It's a better place to work. A better place to practice dentistry."